Return shipping
Returns or exchanges? No problem!
At Franzen, we attach particular importance to ensuring that you are completely satisfied with your purchases. However, if you are not completely happy with a product, we offer you a convenient and free returns service. Because your shopping experience is our top priority.
To make returns as easy as possible, we have developed an uncomplicated solution for you.
Step 1
Simply fill out the returns form on this page and we will take care of the rest. You are also welcome to call us, but we will need your e-mail address in any case.
Step 2
We will check your request as quickly as possible and instruct DHL to send you a digital return label. This label enables you to return the goods to us conveniently and free of charge.
Step 2
We will check the return and take care of sending you a replacement delivery or refunding your payment method as quickly as possible.
Do you have any questions or difficulties with the return? Then please contact us on 0211 130 780 or send an e-mail to shop@franzen.de - we will be happy to help you!
